Privacy Policy

At Custom Code Crafters (C3), we are committed to maintaining the trust and confidence of visitors to our web site and subscribers to our newsletter. Visitors have the following rights which we will always adhere to:

  • Right to be informed
  • Right of access
  • Right of rectification
  • Right to erasure
  • Right to restrict data processing
  • Right to data portability
  • Right to object
  • Rights of automated decision-making and profiling

 Detailed below is information on how we treat data from visitors to our site.

Visitors to our website

When someone visits or we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on our website in the Cookies Policy below.

If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Account sign up

Users are more than welcome to browse our site without the need to create an account. However, if the user wishes to purchase an item from our store, then account creation is compulsory. No purchases can be made without first creating an account.

Account details consist of:

  • Email address
  • Password
  • Company name
  • Company type
  • Business sector
  • Name
  • Address
  • Country
  • Telephone number
  •  Fax number
  • VAT number (EU only)


These details are held on our secure server run by JShop.

Credit / debit card information is never kept on this server.


When a payment is made, the user is redirected to a webpage hosted by our payment vendor, SagePay. Once payment has successfully completely, the user is redirected back to

SagePay is a trusted and well recognised payment vendor with industry leading fraud prevention tools. It has the highest level of card data security (PCI DSS Level 1 compliant).

We trust SagePay to keep transactions secure, but users should note that while within the SagePay payment gateway, the user is no longer governed by Custom Code Crafter’s privacy policy. Instead, users should refer to SagePay’s own policies.

Mailing list sign up

As part of the registration process for new customers accessing our store, users are given the option of joining our mailing list. If the user declines this option, the user is NOT added to the list. The sole purpose of this mailing list is for promotional reasons where we email subscribers with company news, promotions on our products and other information which we genuinely think would be of interest to anyone who has subscribed. We never rent or trade email lists with other organisations and businesses.

We use a third-party provider, Campaign Monitor, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see  Campaign Monitor’s privacy notice.

Visitors can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing C3 using

Links to other web sites

Our website may contain links to other sites. Those sites are not governed by this privacy policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to personal information

Visitors are entitled to access the personal information that we hold. At any time they can request this information, correct any information or ask us to delete all information that we hold. Visitors should email their request to C3 using

Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 20th April 2018.

Cookies policy

We use a system of classifying the different types of cookies which we use on our website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once the visitor closes the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting the visitor navigate between pages efficiently, remembering preferences, and generally improve the user experience.

Further information about cookies can be found at and

For further information about the cookies specific to this site, please read our Cookie Policy